We are seeking a highly organized and communicative Customer Service Manager to oversee service operations and ensure an excellent customer experience. This role involves managing teams, streamlining processes, and making sure client needs are met with professionalism and efficiency.

Lead and manage customer service teams to deliver high-quality support and satisfaction.

Serve as the primary client contact, addressing concerns and ensuring service expectations are met.

Monitor performance metrics (KPIs) such as response time, resolution rate, and customer satisfaction.

Develop and implement strategies to improve efficiency, service quality, and customer experience.

Provide coaching and mentorship to customer service representatives to support growth and performance.

Proven ability to lead teams, manage performance, and achieve service targets.

Strong problem-solving, organizational, and decision-making skills.

Excellent communication and interpersonal abilities with a customer-first mindset.

Proficiency with CRM systems, data analysis tools, and MS Office Suite.